Shipping Policy At KÖPPEN, we strive to process and ship your orders as quickly and efficiently as possible and have the following policies in place to maintain this efficiency and ensure the security of our transactions: When will my order ship? All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note order processing times are separate from the shipping times you see at checkout. We will provide an update to shipping times for potential delays due to high volume of orders, postal service problems, weather, and other issues that are outside of our control. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at namaste@koppen.com with your name and order number, and we will look into it for you. How can I make a change to my order? 1. No Changes to Shipping Addresses After Order Placement: Once an order is placed on our website, the shipping address provided at the time of purchase cannot be changed. This policy helps us maintain the accuracy and security of our shipping process, ensuring that your items are delivered correctly and promptly. 2. Requesting a Cancellation Before Shipment: If you realize that the shipping address provided is incorrect and your order has not yet been shipped, you may request to cancel the transaction. To cancel your order, please contact our customer service team at namaste@koppen.co immediately with your order details, including your order number. Our team will confirm if the order can be canceled. If the cancellation is successful, you will be notified, and the funds will be refunded to your original payment method according to our refund policy. Upon successful cancellation, you may place a new order with the correct shipping address. Ensure that all details are accurate during the checkout process to avoid any further issues. 3. Orders Already Shipped: If your order has already been shipped, we cannot cancel or change the shipping address. In such cases, please refer to our return policy for further assistance once the order is delivered.
